Make every patient
interaction count.

No. It is an English-language voice demonstration for UK and UAE adults aged 18 and over. You speak and hear an AI-generated voice, taking turns with a short processing pause. Please use fictional situations and avoid personal or sensitive details. The assistant can discuss everyday wellbeing, but cannot diagnose, provide therapy, prescribe, assess safety or respond to an emergency. Input and output checks run before generated replies are spoken; protected topics use prepared boundaries and support information. Checks can make mistakes and do not establish clinical safety. There is no patient record, clinician monitoring or conversation-content notification. A separate name/email request provides a single-use code and notifies Novalynt only about demo access. The application does not save audio or transcripts; OpenAI processing and retention depend on provider settings and policies. Real patient use would need qualified clinical and patient review, privacy and regulatory assessment, and operational safeguarding.

Yes, when the demo is configured and available, your microphone connects to OpenAI’s Realtime API for live, generated audio. The clinic information, appointment availability, bookings and callback requests are fictional. If the live service is unavailable, the interface says so.

Select Request a code in the Noor or wellbeing section and enter your name and a permanent email address. Eligible addresses automatically receive a six-digit code by email. Each email address receives one test code per demonstration, valid for 24 hours and one connection attempt. The codes are separate: a Noor code cannot open the wellbeing demo or vice versa. Use the same email address when entering it. Known disposable addresses and domains without a working mail service are blocked. Contact Novalynt if you need help with expired or used access. Your request does not subscribe you to marketing.

Choose English or Arabic before starting. You can also ask Noor to switch languages during a conversation. Arabic uses clear, Gulf-friendly phrasing where appropriate. Multilingual performance needs validation against your organisation’s own use cases before production.

No. The website demonstration only changes synthetic records in your own demo session. A callback or transfer records a simulated request; it does not contact a real person. Production scheduling and staff handoff require scoped implementation.

Noor handles administrative enquiries. She does not diagnose, recommend medication or decide clinical suitability. Clinical questions are directed to the care team. The demo cannot provide emergency help, and nobody is monitoring the conversation for emergencies. Seek immediate local emergency assistance if you are in danger.

When you start, microphone audio is sent to OpenAI to power the demonstration. Novalynt does not save raw audio or transcripts in the application. An optional automated transcript stays in the current page’s memory and clears on reset or when you leave. Provider-side processing and retention depend on the OpenAI account configuration and policies; we do not promise zero retention. Please use fictional details only.

We scope connections to scheduling, CRM, Cerner, Epic, telephony, WhatsApp and SMS around available vendor interfaces, system access and your project requirements. None of those systems is connected to this public demonstration.

Together we agree approved content, consent rules, channel preferences, exclusions, opt-outs, contact-frequency limits, escalation ownership and audit requirements. Your technical, clinical and information governance teams validate the workflow before launch. Requirements for privacy, retention and hosting geography are assessed for each implementation.